Churchfields Surgery

Churchfields Surgery 2024-05-10 Person 4 5 0

Dr Jackson was very good. She was friendly and efficient. I was very pleased with the Getting an appointment was difficult. I used the NHS app to try and see a doctor but it said there were none available even though it was only 7:30 am. I tried the Church fields site but again it told me to ring up the Surgery. So I rang at 8 am opening time and was told I was number 2 in the queue. I was quite pleased at first but it took Twenty minutes before anyone talked to me. Very poor response. Eventually the assistant said a doctor would ring me.

Please make clear the best way to obtain an appointment. Do we go online, if so which site? If we have to ring the surgery there needs to be more staff to answer the phone reasonably quickly. Or are the phones ignored in order to dissuade people to ask for appointments?

Churchfields Surgery 2024-05-10 Person 3 5 0

Difficult to get an on the day appointment

Make it easeir to get face to face appointments

Churchfields Surgery 2024-05-10 Person 5 5 0

Receptionist was very helpful when booking my telephone appointment Craig always gives a first class service,we have spoken many times regarding my medication he always listens and explains everything clearly he is an asset to Churchfields Surgery

Nothing needs improving

Churchfields Surgery 2024-05-09 Person 4 5 0

quick response to my online request and seen on the day

Nothing

Churchfields Surgery 2024-05-08 Person 5 5 0

Ear suction service is absolutely excellent. Appointments always arrive in a timely manner. Always seen on time or before appointment Time. The doctor is very kind and competent. NHS at its best. Thank you

Nothing